Reviews
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Joseph Stokes
22:07 27 Aug 22
Edit Edit: The pool is open, it’s fantastic. Nick and his team crushed it! They installed a great pool lots of great... equipment, awesome water!EDIT: I spoke with Nick after he reached out. He’s passionate about what he does and explained the situation and what was out of his control. There was some communication missing originally that he cleared up. I think this project will turn out good, slower than all of us wanted (including Nick) but done and good none the less. Ultimately this was a miscommunication on the GC/Developer who wasn’t communicating or doing their part. Not on Nick and his crew.Basin is installing the pool in my neighborhood, or was as it seems. There has been a hole in the ground for close to a year now. Very little has been done since. I spoke with someone at their office. They claimed the delay was parts, then it was the weather, then it needed to be a certain temperature, etc. Excuse after excuse, and reassured us it would be done by Memorial day weekend. It was NOT done, not even touched. All the tile on the interior still needs to be installed. Numerous pools around us have started after ours and are finished. Ours is a giant mess, nothing more. I wish I could say they do a good job, but there is no pool to verify that with. They no longer answer the phone, return calls or emails, nor do they show up to work. The pics here show the current status it's been for months now with nothing done. I don't love posting this and would rather not, but with no action happening and no response from the contractor, hopefully something will get done.read more
Jennifer Mosley
19:21 05 Apr 21
Brandon was so patient and knowledgeable with me and my dad. We just finished construction on our pool and spa, and had... a dozen questions or more. Not only did he answer them, he showed us, hands on, how to check in the future. He is A+, and we will use them again!read more
Lee Sargent
02:17 10 Jan 20
Best experience with any contractor hands down. Very knowledgeable and makes sure you understand every step of the... process. A pleasure to work with. Not to mention this guy is the boss in making the most unbelievable original designs. So happy I was referred to Nick and I would refer him to anyone interested in building a quality pool.read more
drason beasley
01:19 10 Jan 20
This is an amazing company. The owner was super easy to work with and always punctual. He had cutting-edge ideas. My... wife and I are super satisfied with this pool. Basin truly exceeded our expectations.read more
Marcus DiPietro
22:15 09 Jan 20
Nick has a great amount of passion for his work and it shows! I am an architect and this was our first project... together. One of the unusual challenges we faced with the design was to support a portion of the house on the pool wall. We had to carefully coordinate our work to integrate all of the building systems. It is a testament to Nick's professionalism that the project came together without a flaw.read more
Jett W
21:48 09 Jan 20
The team at Basin Pools went above and beyond our expectations on our entire pool building experience. It all began in... the design process when Nick was able to create what only seemed like a dream to us. His honesty and punctuality resonated throughout the building process. Basin was the only trade on our construction project to keep a clean work environment and actually even clean up other people’s mess. A year into our pool ownership and it has been virtually maintenance free. We had a minor equipment warranty issue and they went above and beyond to solve the problem. We are thankful to find such a professional pool company that does what they say they will do! 5+ starsread more
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