10 Questions to Ask Before Hiring a Pool Contractor

Building a pool is a significant investment—and choosing the right contractor makes all the difference. From structural quality to design vision, your builder should offer more than just technical skill. They should bring professionalism, experience, and a process built on trust.

At Basin Pool Designs, we encourage every homeowner to ask the tough questions before signing a contract. Here are 10 that matter most.

1. Are You Licensed, Bonded, and Insured in Tennessee?

A reputable builder should meet all state and local licensing requirements. Insurance coverage protects both parties if something goes wrong during construction.

✅ Tip: Ask for proof, not just a verbal “yes.”

2. How Long Have You Been Building Pools in This Area?

Local experience matters. Soil types, weather conditions, zoning, and HOA restrictions vary widely from Belle Meade to Spring Hill.

✅ Look for: A contractor who knows how to navigate your municipality’s permitting process and terrain.

3. Do You Specialize in a Particular Type of Pool?

Not all builders offer the same scope. At Basin, we specialize in high-end custom gunite pools—not fiberglass installs or cookie-cutter designs.

✅ Ask: What pool types they build and how customizable the designs are.

4. Can You Provide a Detailed 3D Design Before Construction Begins?

This is where vision and execution meet. A 3D design helps you visualize layout, features, and finish materials—so there are no surprises later.

✅ Avoid: Builders who only offer rough sketches or vague concepts.

5. What’s Included in the Estimate?

A good estimate breaks down:

• Design and engineering fees

• Excavation and construction

• Equipment and materials

• Permits and inspections

• Optional features or allowances

✅ Watch for: “Too good to be true” pricing with vague scopes.

6. What’s the Typical Timeline for a Project Like Mine?

Timelines vary, but a clear schedule with phases and communication checkpoints is essential.

✅ A strong answer includes: Weather buffers, scheduling commitments, and milestone updates.

7. Who Manages the Project Day to Day?

Will you have a dedicated project manager? Are subcontractors vetted? Communication and quality control matter just as much as materials.

✅ Ideal: One consistent point of contact from start to finish.

8. Can I See Recent Projects or Speak with References?

A trustworthy builder should proudly share a portfolio of recent work—and put you in touch with happy clients.

✅ Bonus points for: Third-party reviews on sites like Houzz or Google.

9. What Kind of Warranty Do You Offer?

Ask about structural warranties, finish coverage, and equipment guarantees. Know who to call if something needs attention post-construction.

✅ Good builders stand by their work long after completion.

10. How Do You Handle Changes or Unexpected Costs?

Project scope can evolve—especially during custom work. A transparent change order process prevents surprises and keeps your budget in check.

✅ Look for: Builders who outline this clearly in writing.

Build with Confidence

Hiring the right pool contractor isn’t about the lowest price—it’s about the right fit, the right process, and the right results. At Basin Pool Designs, we welcome every question—because we believe great pools are built on great communication.

Start your project with clarity. Schedule your consultation today.